.png&w=3840&q=75){kind=logo}
Early Renewal for Highest Clay Plan Subscription
I am on the higest Clay plan currently available and need to renew early.
Yanick··We had the same issue last month and your accounting team then manually renewed us
- Yanick··
also, we were told someone would reach out to us in regards to enterprise plans, but that has not happened
- Yanick··
we are looking for enterprise pricing options
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
- Yanick··
could you please assist to flag this to the right team and ensure that we can renew our plan please and get in touch with the enterprise team
Hey Yanick, thanks so much for reaching back about this. I went ahead and renewed the plan for you, credits should be in the account now. Also, sorry if there was some miscommunication last time, but we should've shared the link to submit an enterprise from so you can share more about your current use cases and volume requirements, our sales team will reach out to book something to discuss. Could you help us submit the form below with the email you're using in the active account? Let me know if you run into any issues! https://clayhq.typeform.com/clay-plus?typeform-source=www.clay.com
Quick follow up, Yanick. Looks like the card returned a declined message, could you confirm with your financial institution so we can retry? Let me know, thanks!
- Yanick··
yes just switched up the card
- Yanick··
just issued payment
- Yanick··
should be all in the green now
- Yanick··
payment went through but credits have not been applied yet. pls have a look
Thanks for the update, I see the confirmation on our end and credits were added now. It didn't auto-add because this was a manual update we process. Let us know once you submit the form and if the team reaches out as well, to ensure you discuss more about increased credit options.
- Yanick··
thank you
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!