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Troubleshooting Wiza Email Retrieval Stuck on Awaiting Callback | Clay

Troubleshooting Wiza Email Retrieval Stuck on Awaiting Callback

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Anyone else notice that every time you use Wiza to find emails, whether it be in a waterfall or standalone, it always gets stuck at “awaiting callback”? Any way to troubleshoot this?

7 comments

· Sorted by Oldest

Clay
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If your Wiza enrichment is stuck at "awaiting callback," try performing a hard refresh: ** Windows: Ctrl + Shift + R ** Mac: Cmd + Shift + R This typically resolves issues where cells are stuck in a queued status. If the problem persists after the hard refresh and you need further help, please request human assistance by clicking on "Talk to a person."
Asher
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Sean W. That happens for me as well. But I find that given enough time, it would eventually just come back with something.
Clay
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You're right that Wiza enrichments often resolve on their own with time. If you want to speed things up when they're stuck, you can force the enrichment to run by clicking the column header, hovering over "Run column," and selecting "Force" to jumpstart it. Alternatively, you can double-click the stuck row and click "re-run this cell" to make it work.
Sean W.
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Asher yeah, I ended up waiting for like 1.5 hours the other night lol Would like to avoid that in the future if possible. Think I’m just going to stick with findymail and leadmagic for now.
Asher
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Sean W. Damnnn, yeah that sucks 😅 Findymail and LeadMagic is typically fast from my experience too!
Clay
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Hey Sean! Thanks for reaching out. We had a bug recently on this which may be the reason why you were experiencing this. Are you still experiencing this issue?
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.