Troubleshooting Sync Error in La Growth Machine LinkedIn URLs

Can I get some help troubleshooting an error syncing into La Growth Machine? It seems like it's the LinkedIn URL, but they are formatted correctly.

11 comments

Jill Y.
·
·
https://app.clay.com/workspaces/295765/workbooks/wb_0sz1ogwnAoBs3rAJd47/tables/t_0sz1oh0zpTEAufx8enx/views/gv_0sz1oh0RTjck2RuYECq
Jill Y.
·
·
In the last column
Clay
APP
·
·
For La Growth Machine sync issues with LinkedIn URLs, ensure you're using regular LinkedIn profile URLs (NOT Sales Navigator URLs). The URL format should be: [https://www.linkedin.com/in/username/](https://www.linkedin.com/in/username/) including the full https:// prefix. Also verify your field mapping is correct in Step 3 of the Create or Update Lead action. Could you paste the specific error message you're seeing so I can help troubleshoot further?
Sources: La Growth Machine integration overview | Documentation | Clay University La Growth Machine integration overview | Documentation | Clay University Clay enrichments integration overview | Documentation | Clay University
Jill Y.
·
·
The linkedin URL is formatted correctly. There are many error recommendations in the AI troubleshooting output but I have checked them all
Clay
APP
·
·
Since you've verified the LinkedIn URL format and checked common issues, try these troubleshooting steps: 1. Clear your browser cache and refresh - this resolves many persistent error messages 2. Perform a hard refresh: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R 3. Check field mapping - ensure Step 3 field mapping is correct in your Create or Update Lead action 4. Verify audience setup - confirm you have an existing audience in La Growth Machine under Leads > Audiences If these steps don't resolve the sync errors, please share the specific error message you're seeing so I can provide more targeted troubleshooting.
Sources: La Growth Machine integration overview | Documentation | Clay University Create or update lead with La Growth Machine
Jill Y.
·
·
Can I please speak with a human?
LuisArturo
·
·
Hey there Jill thanks for reaching out, taking a look at this, The cause of this error is due to the "Custom attribute 5" value having a character length of over 1000 characters. The length of this input needs to be under or at 1000 characters when entering in values for LGM
Jill Y.
·
·
Is there anyway I can diagnose these errors myself? I feel bad having to hit up this channel. The AI troubleshooter in Clay did not list this unfortunately
Jill Y.
·
·
Good to know on the limit. I will try to figure that out
LuisArturo
·
·
Currently there is no way for a majority of the bugs, however this is something that the team is working on implementing in the future so that users can start checking these themselves.
Jill Y.
·
·
Ok sweet! No worries. Thanks for helping me figure this out

Troubleshooting Sync Error in La Growth Machine LinkedIn URLs | Clay