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Troubleshooting Email Waterfall Enrichment and Credit Charges

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Issue with email waterfall enrichment. Believe I’m being charged multiple credits through multiple providers even though the email is found by the first provider. And it’s not populating the ‘Validated work email’ text column every time

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    Channeled
    APP
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    👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

  • Avatar of Bo (.
    Bo (.
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    Hey - Can you do this for me: 1. Show All Rows: Follow the steps shown in the screenshot to display all rows. 2. Check Email Validity: Look for the hidden validation column to see if the found emails are valid or not. https://downloads.intercomcdn.com/i/o/1174466654/14a645d4ee2f3f9cc7998bad/24cd7e3a-d1d8-4fe4-94a0-44c7d6161454?expires=1725924600&signature=4a94363f7bc86b4d3ebd50c6feac0f706f05bb6a1f379acb6cc496a1322a1bfa&req=dSEgEs14m4daXfMW1HO4zR6AHNv18i%2FIxoMXnB0nXVSMaNlKoLtThg%2F42PMg%0AUArV%0A As you might have noticed, some emails are deemed invalid. Here’s a recap of how our waterfall process works: • Inquiry: When we need to find an email, we ask our providers if they have information on a particular contact. • Response: If they have the details, they send them to us. If not, they send nothing. • Cost: Each successful inquiry costs credits, and we can’t predict what they’ll provide until we receive it. • Validation: We then pass this information to a validation tool that also cost credits and to keep tables clean, validation columns are automatically hidden. If an email is invalid, the next email finder tries to find a new one. However, if it finds the same email as before, it won’t re-validate it since it has already been checked and it won't return it in the final column. If you have any more questions or need further assistance, feel free to ask! 🌟 Check out this Loom video for more details.

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    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

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    Channeled
    APP
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    Hi Hasham K.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: