Issue with 'Remove Provider' Button Not Functioning in Enrich Email

Ravi P.

for enrich work email when i click 'remove provider' in validation provider it is not removing anything

4 comments

Channeled
APP
·
·
Email validation is an integral part of Clay's email waterfall process. By default, Clay uses ZeroBounce as the validation service, but you have the option to choose a different provider.The validation process runs behind the scenes, and while the validation columns aren't displayed by default to keep your table organized, they are still active in the background.If you're experiencing issues with removing a validation provider, this could be because the validation is an essential component of the email waterfall system. Instead of removing the provider completely, you may want to adjust your validation settings, such as configuring the "only mark safe to send" option if you want to be more selective about which emails are considered valid. Sources: Enrich People (Waterfalls) [Automated Outbound] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Yoland M.
·
·
Same here https://clayrunhq.slack.com/archives/C02F37UK3CH/p1738070827417999
Channeled
APP
·
·
Email validation is a core component of Clay's email waterfall process and cannot be completely removed. By default, we use ZeroBounce for validation, and while you can choose a different provider, the validation process itself must remain active as it's an essential part of the email waterfall system.Instead of trying to remove the validation provider, you can adjust your validation settings to better suit your needs. For example, you can enable the "only mark safe to send" option if you want to be more selective about which emails are considered valid. Sources: Enrich People (Waterfalls) [Automated Outbound] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Channeled
APP
·
·
Hi Ravi P.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: