Issues with Slow Enrichment Processes Today

Slow OpenAI enrichments are typically caused by API tier limits. If you see a yellow warning, it indicates slow performance due to low limits on your OpenAI account. For reliable OpenAI use in Clay, you need 30,000 TPM for ChatGPT columns and 450,000 TPM for Claygent. Free plans or tier 1 won't support these requirements. Check your OpenAI API usage tier at platform.openai.com/settings/organization/limits and consider upgrading to a higher tier for faster performance.

When using Clay credits (rather than your own API key), we manage rate limits, tier access, and scaling for you automatically. If you're experiencing slow OpenAI enrichments with Clay credits, this suggests there may be temporary capacity constraints on our end. Clay credits handle the API management behind the scenes, so individual tier limits shouldn't affect your experience. The slowness you're experiencing today is likely a temporary issue that should resolve itself.

Sources: AI Tokens | Documentation | Clay University Credits | Documentation | Clay University

Your suggestions are spot-on! For processing delays with OpenAI enrichments, breaking large requests into smaller batches (10-20 rows) and spacing out runs are effective strategies. The temporary slowness you're experiencing with Clay credits should resolve itself as we manage the API scaling automatically on our end.

For live updates and support regarding OpenAI enrichment slowness, you can attend our Open Studio sessions held three times weekly: Tuesdays at 3 PM EST, Wednesdays at 11 AM EST, and Thursdays at 8 AM EST. These sessions include live Q&A with Clay team members who can provide real-time updates on platform issues. You can also register for these sessions at https://lu.ma/claylive - look for "Clay Open Studio" sessions. If you need immediate human assistance regarding the current slowness, you can request to talk to a person through this chat. Are you experiencing this slowness across all OpenAI enrichments or specific types like Claygent or ChatGPT columns?

Since your OpenAI enrichments aren't working at all and this is urgent, try these immediate fixes: Force restart the enrichments: ** Click the column header of your stuck enrichment ** Hover over "Run column" in the dropdown ** Select "Force" to jump start the run For individual cells: ** Double-click on any stuck row ** Click "re-run this cell" Toggle auto-update: ** Turn auto-update off and on again * Accept the run prompt to update all rows If these steps don't resolve the issue immediately, please request to talk to a person for urgent human assistance.

I can't access direct messages or communicate outside this chat. Since your OpenAI enrichments aren't working and it's urgent, try the force restart method: Click your stuck enrichment column header → hover over "Run column" → select "Force" to jump start the run. If this doesn't resolve it immediately, please request to talk to a person for urgent human assistance through this chat.

Hi Dante, Thank you for reaching out to the support team. We had an incident earlier today. The earlier latency issues affecting some Clay tables have now been resolved. Everything should be loading as expected again. Thanks so much for your patience while we worked through it! If you're still experiencing any issues, please let us know.