Issues with Slow AI Calls: Is Anyone Else Experiencing This?

Kieran · 2025-04-11T09:55:17.055Z

AI calls seem super slow for me today, anyone ese gettn that? just queuing but not outputting results

Issues with Slow AI Calls: Is Anyone Else Experiencing This? | Clay

13 comments

· Sorted by Oldest

Channeled
APP
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We're sorry to hear you're experiencing delays with AI calls. To address this, try the following: 1. Make your search queries more specific and well-defined. 2. Break large data requests into smaller batches. 3. Check your usage limits, tiers, and API quotas. 4. Ensure your network connection is stable. If the issue persists, it might be helpful to perform a hard refresh of your browser: ** On Windows: Press Ctrl + Shift + R ** On Mac: Press Cmd + Shift + R If you need further assistance, please click on "Talk to a person" for human support.
Kieran
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no its none of those things. Speed it good. Ibe used the search before and its been fine. Usage limits should be fine.
Alex L.
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same
Justine G.
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it's super slow and laggy for me as well
Justine G.
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Not just AI calls, but even Lookups, Table Loading speed etc.
Kieran
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killing me - need to get stuff done
Anuj P.
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on Clay's status page, it is showing okay, but still it's very slow
Daniel K.
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Hey all, our team encountered a couple of database issues overnight with AWS, which may have caused some table runs to fail or left a few cells stuck in a queued state. If you notice anything off, we recommend re-running the affected cells first. That usually clears things up. But if anything still looks unusual, feel free to send it our way—we’re happy to take a closer look. Apologies for the recent wave of issues—we’re actively working on resolving them. Thanks so much for your patience!
Channeled
APP
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Kieran
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still super slo. im using lookup now
Mark L.
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Hi there KiereHi there. We've been working on these performance issues throughout this week, and I'm sorry you've been impacted. You can follow at https://status.clay.com/ for updates as we progress, and I hope you'll let us know of any specific items we can help you through in the meantime.
Mark L.
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I think you might have everything you need here. I'll tentatively mark this closed for the moment, but please keep in touch if you hit other roadblocks.
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.

Channeled
APP
·
·
We're sorry to hear you're experiencing delays with AI calls. To address this, try the following: 1. Make your search queries more specific and well-defined. 2. Break large data requests into smaller batches. 3. Check your usage limits, tiers, and API quotas. 4. Ensure your network connection is stable. If the issue persists, it might be helpful to perform a hard refresh of your browser: ** On Windows: Press Ctrl + Shift + R ** On Mac: Press Cmd + Shift + R If you need further assistance, please click on "Talk to a person" for human support.
Kieran
·
·
no its none of those things. Speed it good. Ibe used the search before and its been fine. Usage limits should be fine.
Alex L.
·
·
same
Justine G.
·
·
it's super slow and laggy for me as well
Justine G.
·
·
Not just AI calls, but even Lookups, Table Loading speed etc.
Kieran
·
·
killing me - need to get stuff done
Anuj P.
·
·
on Clay's status page, it is showing okay, but still it's very slow
Daniel K.
·
·
Hey all, our team encountered a couple of database issues overnight with AWS, which may have caused some table runs to fail or left a few cells stuck in a queued state. If you notice anything off, we recommend re-running the affected cells first. That usually clears things up. But if anything still looks unusual, feel free to send it our way—we’re happy to take a closer look. Apologies for the recent wave of issues—we’re actively working on resolving them. Thanks so much for your patience!
Channeled
APP
·
·
Kieran
·
·
still super slo. im using lookup now
Mark L.
·
·
Hi there KiereHi there. We've been working on these performance issues throughout this week, and I'm sorry you've been impacted. You can follow at https://status.clay.com/ for updates as we progress, and I hope you'll let us know of any specific items we can help you through in the meantime.
Mark L.
·
·
I think you might have everything you need here. I'll tentatively mark this closed for the moment, but please keep in touch if you hit other roadblocks.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.