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Issues Pulling SF IDs for Gong Calls and Opp IDs | Clay

Issues Pulling SF IDs for Gong Calls and Opp IDs

·Aug 14, 2025 02:30 PM·

Im running into issues where I dont see any option for pulling in a SF ID for Gong calls. The ideal outcome is pulling in Opp IDs related to the Gong calls

2 comments

· Sorted by Oldest

Clay
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Our Gong integration doesn't directly pull Salesforce IDs or Opportunity IDs from Gong calls. However, you can use the "Get call details" action to retrieve information about a Gong call using the Gong Call ID, and select which details to pull from the call. For CRM-related data, our Gong actions work with "CRM Prospect ID" (which can be Salesforce IDs) for adding prospects to flows, but this requires your CRM to be connected to your Gong account. To get Opportunity IDs, you'd likely need to pull the call details first, then use a separate Salesforce lookup to match the call participants or companies to their related opportunities.
Sources: Gong integration | Documentation | Clay University Gong integration | Documentation | Clay University Gong x Clay integration | Clay.com
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.