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Access Issues with Login: Onboarding Process Concerns

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Hey Clay team - Slightly concerned in the fact that when we try to login we are being taken to an onboarding process - can you help us access our Workspace please?

Access Issues with Login: Onboarding Process Concerns | Clay

11 comments

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When you sign in, you'll automatically be placed in your own workspace. If you're seeing an onboarding process, this likely means you're logging in with a new account. To access your existing workspace, you'll need to ensure you're using the same login credentials as before. If you need to switch to a different workspace: 1. Click your profile picture in the top-right corner 2. From the dropdown menu, select your desired workspace
Source: Navigating your Clay homescreen | Documentation | Clay University
Ben Bennett
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Nope - It wont let us even get to the login page - straight to onboarding and assumes newly signed up
Ben Bennett
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Hi Clay Support Any updates now that East Coast is working now, please? This is pretty urgent - thank you
Daniel Kupka (Clay)
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Hey there, Apologies for the login issue. Everything should be back to normal now. Let us know if you run into any trouble again!
Ben Bennett
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hi Daniel Kupka (Clay) Same issue i’m afraid. I cant get beyond login, and every route takes me to onboarding
Daniel Kupka (Clay)
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hey, sorry, just to confirm, are you trying to login with benSrijan A********e.pro?
Ben Bennett
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youve tagged someone by accident 😉 No it’s hey@
Daniel Kupka (Clay)
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You should be good now! :) Let us know if it gives you any trouble again!
Ben Bennett
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All good - much appreciated! 🙏
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Thank you so much for sharing your feedback Ben Bennett!