Troubleshooting Missing Data After CSV Upload to Clay

Tried uploading my CSV file to Clay, but all the data in the cells are missing. Weird because when I open the CSV I can see it all there. But not appearing once I upload to Clay. Could I get some help? 🙂

7 comments

Channeled
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When uploading a CSV file to Clay, there are a few important things to note:1. For enterprise customers using passthrough tables, data is automatically processed, enriched, and forwarded to a designated destination before being deleted from the original table. 2. To ensure your data uploads correctly: • Navigate to the Source panel • Upload your file by clicking "Browse Files" or drag and drop • Carefully match your CSV columns to the correct Clay table fields • Choose whether to add to current table, create new table, or replace current table • Decide if you want to run enrichment immediately or save without runningIf you're still experiencing issues with missing data, double-check your column mapping to ensure all fields are properly matched to their corresponding Clay table fields. Sources: Passthrough Features Guide - Clay University How to import your CSV into Clay - Clay University
Channeled
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Jacques S.
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Sure, this is the clay table with the data missing from the cells. FYI I got this data from storeleads, then uploaded into a ckay table and that was fine. Did some enrichment then wanted to verify the emails. So I exported and out in findymail to verify. Then when I got it back from findymail and tried to upload them into clay, that's when the data in the cells was missing https://app.clay.com/workspaces/187905/tables/t_5fpcYNhcMhF7/views/gv_4upWNJ6sThu9
LuisArturo
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Hey there Jacques thanks for reaching out, just to clarify here you uploaded the CSV back into the same Clay Table or was it into a different one? Also do you have a copy of the CSV so that we can check to see what is going with it.
Channeled
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Jacques S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: