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Issue with Bonus Credits After Paid Plan Signup on Clay.com

Avatar of Jeremy R.Jeremy R.
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I signed up for a paid plan with this URL and don’t see any “bonus credits” added. Can someone please help me with this?

4 comments

  • Avatar of Channeled
    Channeled
    APP
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    💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

  • Avatar of Daniela D.
    Daniela D.
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    Hey Jeremy! Thanks for reaching out. Happy to help. It looks like you created an account before using the referral link. For context, the credits only get added when a referral link is used to create an account and you subsequently upgrade to a paid plan. If the link is used after an account has already been created, we won’t be able to honor that referral. Let me know if you have any questions.

  • Avatar of Channeled
    Channeled
    APP
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    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.