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Request for Temporary Credit Advance for Enrichment Costs
I ran a massive enrichment and ran out of credits. Can you front me some credits until our next billing cycle which is in 2.5 weeks?
We can't front credits, but we have options to help you get more credits right away. You can purchase credit top-ups directly from your billing modal without changing your plan or billing cycle. These top-ups cost 50% more than your plan's typical cost per credit. Alternatively, you could upgrade to the next tier, which would reset your billing cycle and instantly provide a new credit allotment. If you need further assistance, please request to speak with a human agent.
John M.··might need to reopen the convo about moving up to Enterprise
Tanvi R.··Hey there, thanks for reaching out! How many credits are you looking for? For context, if you only need more credits for a particular month, you can purchase credit top-ups directly from your billing modal. New credits will be added to your balance instantly and there will be no changes to your plan or billing cycle. If you foresee an ongoing increase in credit usage, you can upgrade to the next available tier in your pricing plan. This will reset your billing cycle and you will receive the new credit allotment from the new plan instantly.
- John M.··
I just need like 20K to get through the random stuff I have set up over the next 2 weeks
- John M.··
I get 150K a month
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