Urgent Issue: CRM Connection Failure and Upgrade Problem | Clay

Urgent Issue: CRM Connection Failure and Upgrade Problem

Hi there, the connection to our CRM is not working. It says, i need to upgrade. When I want to upgrade my plan it says "Ups something went wrong" - This is super critical to us today !

24 comments

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We're sorry to hear you're experiencing issues with your CRM connection and plan upgrade. Unfortunately, we don't have specific information about the error you're encountering. To resolve this, we recommend trying the following steps: 1. Refresh your browser and attempt the upgrade again. 2. Clear your browser cache and cookies, then try once more. 3. Try using a different browser or device to complete the upgrade. If the issue persists, we'll need more details to assist you further. Can you please provide screenshots of the errors you're seeing for both the CRM connection and the plan upgrade attempt? This will help us better understand and address the problem.
Sources: How can I change my plan? - FAQ | Clay.com Which CRMs do you integrate with? - FAQ | Clay.com
Niklas T.
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anyone here to help?
Stefano
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Hi Niklas, thank you for reaching out. Sometimes, upgrades do not work due to glitches in the system, so I suggest you try again later. In the meantime, I will temporarily activate the CRM enrichment for you for a week, so you can use it.
Niklas T.
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thx
Stefano
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Happy to help!
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Niklas T.
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I again have no CRM connection and I cannot upgrade to Pro plan it always gives me an error message 😞 This is super frustrating guys
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Niklas T.
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I again have no CRM connection and I cannot upgrade to Pro plan it always gives me an error message 😞 This is super frustrating guys
Stefano
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Hi Niklas, unfortunately I cannot activate this functionality for you permanently. However, if it does help, I can activate this function for you for a month, if that helps!
Niklas T.
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yes please
Niklas T.
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how can you upgrade me to pro plan or how can i do it?
Owen C.
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Hey Niklas, thanks for reaching out! On our end and in your workspace were seeing that your plan is now on the Pro Tier.
Let me know if this is an oversight or how I can best assist here. :)
Niklas T.
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hey there, the hubspot integration still is not working...
Daniel K.
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Hey there, thanks for reaching out! I’m happy to help get the HubSpot integration set up. I can add it on my side. Or are you running into a specific issue with it?
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Julius C.
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Hi, I'm working with Niklas on this. Unfortunately it is not possible for me to add the Hubspot integration
Daniel K.
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Hey Nikas, Apologies for the confusion earlier—you're currently on the Explorer plan, and it looks like the CRM trial hadn’t been enabled. I’ve gone ahead and activated it for you for one month so you can test it out, as mentioned by my colleague Stefano. It should be all set now, and again, sorry for the oversight! Let us know if you run into any issues.
Julius C.
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Hi there, we just tried to purchase more credits but received this error message
Julius C.
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Can someone help here?
Daniel K.
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Hey Niklas, sorry for the hassle—I’ve passed your info along to the billing team, and they’ll be in touch with you shortly. Really appreciate your patience in the meantime!
Julius C.
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Hi, we still haven't heard from the Billing Team, it's pretty urgent
Julius C.
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Hi there, could you give the Billing Team another nudge? We really need more credits
George D.
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Hey there - unfortunately this issue is occurring because Niklas previously submitted a data deletion request through our privacy vendor. When that happens, we delete the Stripe subscription and account. Niklas, do you remember doing this? It looks like it went through ~4 months ago.
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