Urgent: Lost Credits After Upgrading to Paid Plan - Need Support

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Upgraded to a paid plan two nights ago but this morning I logged on and all my credits were gone (2,300). Support tickets are taking a few hours every response, haven't gotten any updates on this matter. If help's available I'd appreciate it.

7 comments

· Sorted by Oldest

Bruno (Clay)
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Hi Ian, thanks for reaching out. Taking a look at this now!
Ian
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Thank you, please let me know if I can send any pertinent info.
Bruno (Clay)
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It seems most of your credits were used on this table: https://app.clay.com/workspaces/420571/table/t_R6QvPaVadJJo. Specifically, you ran some job openings/listing searches that accounted for approximately 1.7k credits.
Ian
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Ok, i didnt mean to, it was done automatically. Is there any way to undo that?
Ian
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Bruno (Clay) requesting update if not seen.
Bruno (Clay)
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I’ve refunded those credits for you. Unfortunately, actions cannot be undone since we are also charged by our providers when retrieving those data points. However, we truly appreciate your good faith and are happy to process the refund for you.
Channeled
APP
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Thank you so much for sharing your feedback Ian!

Bruno (Clay)
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Hi Ian, thanks for reaching out. Taking a look at this now!
Ian
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Thank you, please let me know if I can send any pertinent info.
Bruno (Clay)
·
·
It seems most of your credits were used on this table: https://app.clay.com/workspaces/420571/table/t_R6QvPaVadJJo. Specifically, you ran some job openings/listing searches that accounted for approximately 1.7k credits.
Ian
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Ok, i didnt mean to, it was done automatically. Is there any way to undo that?
Ian
·
·
Bruno (Clay) requesting update if not seen.
Bruno (Clay)
·
·
I’ve refunded those credits for you. Unfortunately, actions cannot be undone since we are also charged by our providers when retrieving those data points. However, we truly appreciate your good faith and are happy to process the refund for you.
Channeled
APP
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Thank you so much for sharing your feedback Ian!