Hi Clay Team I have been asking for help for a table since 2 weeks now but the team isnt responding well to me at all For this Clay Table https://app.clay.com/workspaces/273820/workbooks/wb_8XYXgs5En6pA/tables/t_ypzjipUbe7fQ/views/gv_qMJn4XDCGmCA I am not getting slack notification whenever merge result column is empty I have been asking about it for days but someone from support replies to me in 4 hours until then the problem gets fixed and that becomes the end of story It becomes a matter of concern for a customer and questions the very reason for a support system
We're sorry to hear you're experiencing issues with Slack notifications for your Clay Table. To help resolve this, let's first ensure your Slack integration is set up correctly: 1. Go to Settings > Connections in your Clay account. 2. Check if your Slack account is connected via OAuth. 3. Verify the correct Slack channel ID is specified for notifications. If the integration seems correct, the issue might be related to how the notification trigger is set up in your table. Here are a few things to check: 1. Review the column settings for your merge result column. 2. Ensure the notification trigger is correctly configured to fire when the column is empty. 3. Double-check any conditional logic that might be affecting when notifications are sent. If you've verified these settings and are still experiencing issues, we'd like to take a closer look at your specific table configuration. Could you please provide the name or ID of the Clay Table you're working with, so we can investigate further?
