Trouble Logging into Clay Account After Email Domain Change?

Elijah

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H I need assistance with my Clay account. We switched to a different email domain recently and I can't log in.

7 comments

· Sorted by Oldest

Channeled
APP
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To regain access to your Clay account after switching email domains, you'll need to update your email address. Here's what you can do: 1. First, try logging in with your Google account if you previously used that method. 2. If that doesn't work, we'll need to update your email address. Please provide: • Your current email address on the account • The new email address you want to use 3. If you've already created another account with the new email, we'll need to delete that first. If you need further assistance, please request to talk to a human agent in this conversation.
Elijah
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Can I send the emails privately?
Channeled
APP
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To update your Clay account email after switching domains, we'll need your current and new email addresses. For privacy, you can't send these details privately in this chat. Instead, follow these steps: 1. Go to Settings > Plans and Billing 2. Click "Update Email" 3. Enter your new email address 4. Click "Update Billing Email" This updates your billing email. For account email changes or if you've created a new account with the new email, please request to talk to a human agent in this conversation for assistance.
Source: Update Your Credit Card Information & View Invoices and Receipts
Stefano (Clay)
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Hi Elijah, thank you for reaching out. Could you please let me know what your old email was and your new email you would like our account to be associated with is?
Elijah
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Hi Stefano! Thanks for reaching out. I have sent you the emails privately.
Stefano (Clay)
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Hi Elijah, I have just changed both your logins to the ones you DMed me. Let me know if it works on your end!
Elijah
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Works like a charm. Thanks Stefano!
😊1

Channeled
APP
·
·
To regain access to your Clay account after switching email domains, you'll need to update your email address. Here's what you can do: 1. First, try logging in with your Google account if you previously used that method. 2. If that doesn't work, we'll need to update your email address. Please provide: • Your current email address on the account • The new email address you want to use 3. If you've already created another account with the new email, we'll need to delete that first. If you need further assistance, please request to talk to a human agent in this conversation.
Elijah
·
·
Can I send the emails privately?
Channeled
APP
·
·
To update your Clay account email after switching domains, we'll need your current and new email addresses. For privacy, you can't send these details privately in this chat. Instead, follow these steps: 1. Go to Settings > Plans and Billing 2. Click "Update Email" 3. Enter your new email address 4. Click "Update Billing Email" This updates your billing email. For account email changes or if you've created a new account with the new email, please request to talk to a human agent in this conversation for assistance.
Source: Update Your Credit Card Information & View Invoices and Receipts
Stefano (Clay)
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Hi Elijah, thank you for reaching out. Could you please let me know what your old email was and your new email you would like our account to be associated with is?
Elijah
·
·
Hi Stefano! Thanks for reaching out. I have sent you the emails privately.
Stefano (Clay)
·
·
Hi Elijah, I have just changed both your logins to the ones you DMed me. Let me know if it works on your end!
Elijah
·
·
Works like a charm. Thanks Stefano!
😊1