Request to Restore Disappeared 10k Credits Before Expiration

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Clay S. - hi there i have 10k credits that disappared. they were suppose to expire at the end of the month, but they expired this morning. can you please credit them back to me please?

6 comments

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Credits are managed according to specific rules in our system. Credits remain on your account until the end of your current billing cycle, at which point they are capped at 2x your plan's monthly credit limit. If you believe your credits expired earlier than they should have, you'll need to request help from a human agent to investigate your specific account details.To get help from a human agent, please explicitly request human support in this conversation. Source: Clay credits overview | Documentation | Clay University
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
LuisArturo
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Hey there Miguel thanks for reaching out, just added the credits back for you.
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Hi Miguel M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Miguel M.
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Thank you LuisArturo - can you ensure my credits expire on the 1st ? Can we switch that please ?
LuisArturo
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Hey there Miguel let me see what I can do about changing this for you.