User Encountering Issues After Accepting Account Invitation

Joshua F.

·

We have a user that I invited to our account that is getting the following message after accepting the invite.

9 comments

Joshua F.
·
·
Ideas on what causes and how to prevent for our users?
Channeled
APP
·
·
Without seeing the specific error message in your attachment, I can suggest a few common causes and solutions: 1. Session expiration issues - Have your users try logging out, performing a hard refresh (Cmd+Shift+R on Mac or Ctrl+F5 on PC), and logging back in. 2. Browser compatibility problems - Different browsers interpret code differently, which can cause rendering issues. 3. Persistent error messages can often be resolved by clearing browser cache and refreshing the page. To prevent these issues, ensure you're following the correct invitation process through Settings > Team members > +Invite. If the problem persists, please share the specific error message text or screenshot.
Sources: What is Browser Compatibility? | Clay Workspace administration documentation | Documentation | Clay University
Munnawar H.
·
·
Hi Joshua, Thank you for reaching out to the support team. In order to help troubleshoot this effectively, can you give me the email of the individual you have invited to your workspace?
Joshua F.
·
·
patrick.archambeau@trmlabs.com
Joshua F.
·
·
He tried to sign in via google auth
Joshua F.
·
·
Any updates here?
Channeled
APP
·
·
Hello Joshua! Thanks for being super patient with me. Not sure why that happened but the account got blocked. It has been unblocked now. Let me know if you face any issues henceforth!
Joshua F.
·
·
Thank you!
Channeled
APP
·
·
I am going to go ahead and close this ticket for now. Feel free to reach out again if you require any further assistance! :)