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Help Needed: Activation Link Issue for Team Invite to Clay | Clay

Help Needed: Activation Link Issue for Team Invite to Clay

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Hello Team, I've sent the invitation to Clay to my teammate but when he follows the activation link from the email he gets a 'this site can't be reached: Can anyone please help me to resolve this?

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5 comments

· Sorted by Oldest

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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
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LuisArturo
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Hey there Alex thanks for reaching out, could you share link to the workspace you invite your teammate to so that we can take a look.
Alex K.
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LuisArturo https://app.clay.com/workspaces/369302
Mark L.
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Hi Alex, just chiming in while Luis Arturo is away. From your screenshot, it looks like a network/DNS issue. The error code suggests your teammate's device/network/ISP wasn't able to reach the service we use for sending those invites. (cf. https://kinsta.com/knowledgebase/err_name_not_resolved/#6-proven-methods-to-fix-the-err_name_not_resolved-error) Could I have you try deleting/sending them a new invite. If that doesn't work, have them try accessing the link from a different network/device(s)? I'm curious if it will work better for them using e.g. a smartphone with wifi turned off vs. on their computer on their local network.
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Hi Alex K.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: