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Troubleshooting Slow Performance in Clay: Trial or Credit Issues?

Avatar of Yousif H.Yousif H.
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Hello there, Clay is running quite slowly for me, waiting 30-60 seconds for each action (e.g. looking for templates, adding a new column etc). Is this because I'm on a trial, or running low on credits?

13 comments

  • Avatar of Channeled
    Channeled
    APP
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    We're sorry to hear you're experiencing slowness with Clay. This issue isn't related to being on a trial. Slow performance can occur due to several factors: 1. Large tables within your workbook 2. Multiple actions running simultaneously 3. Tables linked together in a workbook 4. High usage of resource-intensive features like "write to table" The platform's speed can vary depending on overall usage and specific actions being performed. If you're running complex operations or have large datasets, it may impact performance. If the issue persists, try these steps: 1. Refresh your browser 2. Clear your cache 3. Use smaller datasets for testing If you continue to experience significant delays, we'd like to investigate further. Please provide more details about your specific use case and the actions causing slowdowns.

  • Avatar of Yousif H.
    Yousif H.
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    1. 1.

      Large Tables ~2k records on this Workbook so not sure? It's also occuring on all of my Workbooks not just one.

    2. 2.

      Nothing is running concurrently

    3. 3.

      They are linked but I've done similar configurations before without any issues

    4. 4.

      Not sure about this- see answer 3

    Would be good to speak to someone

  • Avatar of Disha B.
    Disha B.
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    Its happening with me too! All tables and formulas are running very slowly

  • Avatar of Bo (.
    Bo (.
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    Hey Yousif, Sorry about that — just checking, is it still running slow on your end? There was some slowness yesterday, but we haven’t seen any new reports today. Let me know so we can keep an eye on it.

  • Avatar of Yousif H.
    Yousif H.
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    All good thanks Bo (.

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback ​Yousif H.​!

  • Avatar of Yousif H.
    Yousif H.
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    Bo (. happening again..

  • Avatar of Channeled
    Channeled
    APP
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    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Mark L.
    Mark L.
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    Hi there. I'm sorry you've been impacted by these performances issues. We've been working to address them urgently. You can follow at https://status.clay.com/ for updates as we progress, and I hope you'll let us know of any specific questions in the meantime.

    👍1
  • Avatar of Mark L.
    Mark L.
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    I think you might have everything you need for the moment here. I'll tentatively mark this closed for the moment, but please keep in touch if you hit other roadblocks.

  • Avatar of Channeled
    Channeled
    APP
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