Issue with OpenAI Loading but Not Returning Results

Don M. · 2025-12-09T11:00:23.485Z

Hi @Clay S. Are we currently experiencing an issue with OpenAI? It seems to be loading, but no results are coming through.

Issue with OpenAI Loading but Not Returning Results | Clay

Clay Support
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That looks like your OpenAI cells are stuck in a loading loop. Try a hard refresh first:
Mac: Cmd + Shift + R
Windows: Ctrl + Shift + R
If that doesn't work, check your OpenAI API key at platform.openai.com/account/api-keys and verify your usage tier supports the required limits (30k TPM for content generation, 450k TPM for Claygent).
You can also clear your browser cache to resolve persistent loading issues.
Clay Support
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Is that what you were looking for?
Jan B.
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having exactly the same issue across multiple workspaces. tried also clay credits and it doesnt work
Clay Support
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Since this is happening across multiple workspaces with both OpenAI and Clay credits, this looks like a potential infinite loop or system-wide issue. [1]
Try these steps:
• Pause all automations in affected tables immediately
• Click the column header → hover "Run column" → select Force to jump-start stuck enrichments
• Check if you're seeing rapid credit depletion or duplicate enrichments running
If the Force option doesn't resolve it, this may require human support to investigate the system-wide pattern across your workspaces.
Clay Support
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Did that answer your question?
Jan B.
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i think this requires system-wide pattern across all Clay workspaces 🤣
Clay Support
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Got it! Since this is affecting multiple workspaces with both OpenAI and our credits, it does sound like a broader system issue. [1]
You'll want to ask to speak with a human agent so our team can investigate this system-wide pattern and get it resolved for you. [2]
Clay Support
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Was this helpful?
Clay Support
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I apologize again for the inconvenience caused by this issue and am here to assist if you need further help. Would you like to provide more details about what you're trying to resolve so we can continue supporting you?
Patryk W.
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Don M. Jan B. i have the same issue, it keeps loading. I guess there is a problem currently
Clay Support
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Since multiple users are experiencing the same loading issue across workspaces, this appears to be a system-wide problem. [1]
First, pause all automations in your affected tables to prevent further issues. [2] Then try clicking the column header → hover "Run column" → select Force to jump-start stuck enrichments.
If that doesn't resolve it, try our built-in AI tool Sculptor (top-right corner) to help troubleshoot your workflow setup. Let me know if Sculptor helps or if you need to speak with a human agent for system-wide investigation.
Clay Support
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Is that what you were looking for?
Clay Support
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I apologize again for the ongoing loading issue and am here to help if you need further assistance. Would you like to share more details about what you're trying to resolve so we can continue supporting you?
Raj M.
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Did you guys find a solution, I am also experiencing same
Clay Support
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Multiple users are experiencing this loading issue, indicating a system-wide problem. [1]
Immediate steps:
• Pause all automations in affected tables
• Try column header → hover "Run column" → select Force to jump-start stuck enrichments [2]
If that doesn't work, try our built-in AI tool Sculptor (top-right corner) to help troubleshoot your workflow setup. Let me know if Sculptor helps or if you need to speak with a human agent for system-wide investigation.

17 comments