How to Pin a Waterfall for Email Usage: Tips and Solutions

Hi, can someone help me with how to pin a waterfall? Even if I pin one it doesn't seem to work - slides back as if unpinned. Any help would be much appreciated. I using waterfalls for emails if that matters at all.

12 comments

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We don't have a specific "pin" feature for waterfalls in Clay. However, you can ensure your email waterfall runs correctly by following these steps: 1. Check if you have enough credits for both email finding and validation. 2. Verify that your waterfall is set up correctly with the desired email providers and validation tools. 3. Make sure the output column is properly configured to display the final validated email. If the waterfall seems to "slide back," it might be because emails are found but fail validation, causing the process to continue. To troubleshoot further, could you provide more details about which specific email providers and validation tools you're using in your waterfall?
Sources: Issues Loading Emails for 400 Person Clay Table | Clay Help Needed: Email-Finding Waterfall Not Copying Output Correctly | Clay
Bo (.
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Hey Nikita, Just to clarify — pinning an entire waterfall isn’t currently supported. If you can share more about your use case, I’d be happy to pass it along to the team as a feature request.
Nikita K.
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Thank you, can we pin the final email column from the waterfall?
Daniel K.
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Hey Nikita, thanks for reaching out! Yes, you can definitely pin the final email column. Currently, it’s not possible to pin an entire waterfall step, so you’ll need to manually pin the specific enrichment columns you want to keep. Let me know if you have any follow up questions!
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Nikita K.
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Hey Daniel, thank you for assisting. I know the option to pin appears on the final column but I think for some reason the column doesn't act like it were pinned even if actually pinned. Attaching an example
Daniel K.
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Hey Nikita, thanks for sharing the video. Can you do a hard refresh for me? A hard refresh will clear the cache for the page that you're on and load the most recent version of the page. This can often resolve issues with outdated content or errors that have been fixed on the server side but are still being displayed due to cached data. Here are the steps you can follow depending on your operating system and browser: For Mac: ** Chrome/Firefox: Press Cmd + Shift + R ** Safari: Press Cmd + Option + R
For PC: * Chrome/Firefox/Microsoft Edge: Press Ctrl + F5 If it doesn't work, do you mind sending the link (url) to the table so we can take a look?
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Nikita K.
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Hi Daniel. I have already tried a hard refresh - did that again but doesn't work. Here's the url https://app.clay.com/workspaces/11796/workbooks/wb_nvg2DCQNsYVP/tables/t_H4Fr7ojhGyAS/views/gv_fEnEXPjToX26 Thank you.
Daniel K.
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Hey Nikita, sorry for the back and forth. I double-checked with the team but columns within waterfall groups cannot be pinned. We might think of pinned groups later but the idea would be either the entire group would have to be pinned or unpinned. Sorry about that. If there's anything else I can assist you with, please let me know! 😊 Have a great Monday, Daniel
Nikita K.
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Thank you for the help Daniel. A quick confirmation in that case - since pinning an entire waterfall (group) is not supported, pinning a column from withing the waterfall is also not supported. Therefore as of now, this is not doable. Would like a confirmation for my understanding.
Daniel K.
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Hey Nikita, yes, that's correct—pinning an entire waterfall group isn’t supported, and the same applies to individual columns within the group. Let me know if you have other questions!
Channeled
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Nikita K.
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Thanks, hope you have a good day ahead.