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Help needed with lost credits and adjusting subscription start date

Avatar of Ali A.Ali A.
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Hey team, I need a bit of help sorting out a blunder on my part. So, yesterday I had about 3000 credits left, and I figured they'd refresh by the end of February 16th. Turns out, they've already reset, and I've lost 'em. 😔 Is there any chance I could get those credits back? Also, it'd be awesome if we could adjust my subscription to start fresh from tomorrow. If someone could lend a hand with this, I'd be forever grateful! Thanks a bunch!

7 comments

  • Avatar of Ali A.
    Ali A.
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    No relevant link for that

  • Avatar of Clay T.
    Clay T.
    APP
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    Hi, thanks for getting in touch! Unfortunatelly we don't have credit rollover

  • Avatar of Ali A.
    Ali A.
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  • Avatar of Clay T.
    Clay T.
    APP
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    we can restart your billing period but this will cost you a new subscription payment

  • Avatar of Ali A.
    Ali A.
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    Hmm - is it possible to add the remaining credits from last month to this month as a one off situation? We've just been confused by when the subscription was to renew honestly so this would be super helpful

  • Avatar of Clay T.
    Clay T.
    APP
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    Sure Ali

  • Avatar of Ali A.
    Ali A.
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    Appreciate it Juan - thank you so much!