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Request to Add Subscription Credits from August

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Hi, can you please add my credits on from when I had my subscription live in August. I kept a screenshot of my old credits (14,400) to add back to my account.

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Request to Add Subscription Credits from August | Clay

8 comments

· Sorted by Oldest

Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Mark Cann
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https://app.clay.com/workspaces/236043
Bo (Clay)
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Hey Mark, thanks for reaching out! Just to clarify, are you asking if we can reinstate the credits that expired in May? Is this because you’re planning to upgrade again? Let me know,
Mark Cann
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Thanks Bo. I've upgraded yesterday, the credits are from August, and when I cancelled I was assured they would be re-added when I reactivated my subscription.
Mark Cann
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Here's Bruno's message in August about adding the credits: https://clayrunhq.slack.com/archives/C025KSBLPGX/p1723213799275169?thread_ts=1722791370.288789&cid=C025KSBLPGX
Tanvi (Clay)
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Ah yes, thanks for sharing this additional info Mark! Just added those 14,400 credits back to your account. Please note that with our Credit Rollover Policy, you have 14,399 credits to use by October 30 that will not roll over. https://downloads.intercomcdn.com/i/o/1200446401/a981a36b07417a22788bca9a/CleanShot%2B2024-10-01%2Bat%2B14_29_36-402x.png?expires=1727809200&signature=e6a9493a492f0de59dd7609f47abffca5e479848831a92f13f5e79a217eccad9&req=dSInFs16m4VfWPMW1HO4zaA5jvjZ%2FRxWY4KX5UWrj7Zn5X%2BcIPD1%2B7bBo4jk%0A2quW%0A This is because since you have a monthly subscription, unused credits will roll over and accumulate in your account up to 2x the credit limit according to your plan. If you buy an annual plan, you get all your credits upfront, and you can use them however and whenever you’d like. You can read more about the Credit Roll Over Update here. Let me know if you have additional questions!
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Mark Cann! This thread was recently closed by our Support team. If you have a moment, please share your feedback: