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Account Creation Issue: Locked Account Assistance Needed

Augustin Stanciu

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Unable to Create Account - Account Locked Hi Support Team, I tried signing up for an account, but after entering my email, I received a message saying that my account is locked and to contact validation. Could you help me understand what’s going on? I’ve never used Clay before. Thank you,

Account Creation Issue: Locked Account Assistance Needed | Clay

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Your account was likely locked due to our enhanced security measures that we've implemented to prevent spam usage of free trial credits. While this is a protective measure, we understand it can be inconvenient for legitimate users.Please wait for our team to review your account. They will assess your situation and provide updates on next steps. In the meantime, no additional action is required from your side.
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I'm glad I could help. Let me know if you have any other questions.
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Hi Augustin Stanciu! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thank you so much for sharing your feedback Augustin Stanciu!
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Thank you so much for sharing your feedback Manthan Patel!
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Thank you so much for sharing your feedback Manthan Patel!