Issue with Waterfall Running on Phone Numbers Leading to Credit Waste

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Hey I just ran a waterfall for phone numbers and it kept running every column even after it had found a phone number - leading me to burning a lot of credits unneccessarily. This is the first time I've seen this happening. Why did it happen? Is there a way I can get credits back or fix this for future.

6 comments

Eamon B.
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https://app.clay.com/workspaces/228088/tables/t_ra27CDsGHohk/views/gv_rBmikgwgoiQE
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Eamon B.
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like this - ran 4 columns even though it found the phone number in the first
Tanvi R.
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Hi Eamon, thanks for reaching out! It looks like the phone number validator, ClearoutPhone, hit a rate limit, which caused all the providers to be used in the waterfall. Since the waterfall only stops when a phone number is validated, it continued running without returning results. https://downloads.intercomcdn.com/i/o/1183226727/89eb309632428c09ecc00efa/CleanShot%2B2024-09-17%2Bat%2B14_21_11-402x.png?expires=1726599600&signature=2dc9fa7039748032ae50613bd42ce37b986100c9a3ed8a28a3c1e7ba62ea5dcd&req=dSEvFct8m4ZdXvMW1HO4zSHoPPA7Pkj0looL%2Bx2tShBNPJX5Fr8lCQQPrHqT%0A3IgQ%0A We’re currently working on increasing our rate limit with ClearoutPhone. In the meantime, I’ve refunded the credits used for the phone number waterfall. I’ll keep you updated as soon as the issue is resolved!
Eamon B.
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Thank you
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