Account Locked for Fraud: Seeking Help from Clay Team | Clay

Account Locked for Fraud: Seeking Help from Clay Team

Hello Clay team, new with clay here, is there any way i can get help beside email since my account got locked for "fraud" somehow and try to register with different email and still got the same notification. i emailed the vertification@clay email but got no replies

5 comments

Channeled
APP
·
·
We understand your account was locked due to our security measures against spam usage of free trial credits. We apologize for the inconvenience. Our team will review your situation as soon as possible. In the meantime, here are some steps you can take: 1. Double-check your spam folder for any responses. 2. Ensure you're using the correct login method. If you usually sign in with Google, try that instead of the password option. 3. If you need immediate assistance, you can request to talk to a human agent in this chat by clicking on "Talk to a person". We appreciate your patience as we work to improve our security measures.
Source: Where can I get customer support? - FAQ | Clay.com
Yohannes
·
·
where can i chat to the human agent?
Channeled
APP
·
·
We understand you're experiencing issues with your account being locked. To chat with a human agent about this, you can request to talk to a person directly in this chat. Look for an option that says "Talk to a person" or something similar in the chat interface. This will connect you with a human agent who can assist you with your account lock issue. If you can't find this option, please let me know, and I'll provide further guidance on how to reach our human support team.
Bo (.
·
·
Just unlocked it—apologies for the inconvenience! We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!
Channeled
APP
·
·