Troubleshooting Missing Email Results from Credit Usage

Greg F. · 2025-08-21T17:23:26.397Z

is there any way to track down all the results that came out of the credits i used. I just spent 3k credits and pretty sure none of the emails it found are still populated in the table. I tried to filter the table down to just rows that have been modified today but im pretty sure that just returns every row. Tried working with some other filters as well but nothing.

Troubleshooting Missing Email Results from Credit Usage | Clay

4 comments

· Sorted by Oldest

Greg F.
·
·
really do not want to loose 3k credits with zero outcome
Clay
APP
·
·
You can track your credit usage in several ways: Credit Usage Dashboard: 1. Click your account name in the corner 2. Go to Settings → Credit Usage 3. View tables sorted by credits used and filter by date/owner Column-Level Tracking: Right-click on any enrichment column and select "Run Info" to see credits spent on that specific column For Missing Email Results: If emails aren't showing in your table, check if validation columns are hidden. Email waterfalls hide validation columns by default - open the Columns Panel and unhide these columns to see detailed validation steps and understand why certain emails didn't make it to the final column The credit usage dashboard will show you exactly which tables consumed your 3k credits and when .
Sources: Credit usage | Documentation | Clay University How Clay Credits Work Enrichments | Documentation | Clay University Enrichments | Documentation | Clay University Enrichments | Documentation | Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Clay
APP
·
·
Good news - if no emails were found during your enrichment, credits are automatically refunded. Check if your validation columns are hidden - email waterfalls hide them by default. Open the Columns Panel and unhide these columns to see all validation steps and understand why emails didn't populate in the final column. If you accidentally deleted columns after running enrichments, we can help recover credits - just provide the specific table details.
Sources: Enrich People (Waterfalls) [Clay 101] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.

Greg F.
·
·
really do not want to loose 3k credits with zero outcome
Clay
APP
·
·
You can track your credit usage in several ways: Credit Usage Dashboard: 1. Click your account name in the corner 2. Go to Settings → Credit Usage 3. View tables sorted by credits used and filter by date/owner Column-Level Tracking: Right-click on any enrichment column and select "Run Info" to see credits spent on that specific column For Missing Email Results: If emails aren't showing in your table, check if validation columns are hidden. Email waterfalls hide validation columns by default - open the Columns Panel and unhide these columns to see detailed validation steps and understand why certain emails didn't make it to the final column The credit usage dashboard will show you exactly which tables consumed your 3k credits and when .
Sources: Credit usage | Documentation | Clay University How Clay Credits Work Enrichments | Documentation | Clay University Enrichments | Documentation | Clay University Enrichments | Documentation | Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Clay
APP
·
·
Good news - if no emails were found during your enrichment, credits are automatically refunded. Check if your validation columns are hidden - email waterfalls hide them by default. Open the Columns Panel and unhide these columns to see all validation steps and understand why emails didn't populate in the final column. If you accidentally deleted columns after running enrichments, we can help recover credits - just provide the specific table details.
Sources: Enrich People (Waterfalls) [Clay 101] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.