Upgrading from Starter to Explorer Plan: Cost Inquiry

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Im on the starter 3000 credits plan, if I upgrade to Explorer 20,000 credits plan now do I have to pay the full $699 or just the extra difference?

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When upgrading from the Starter 3000 credits plan to the Explorer 20,000 credits plan, you'll initially be charged the full $699 for the Explorer plan. However, you can receive a refund for your Starter plan payment, which typically reflects within 10 days. The credits corresponding to the cost of the Starter plan would be deducted from your account. If you need more details or have questions about the upgrade process, please request to speak with a human agent by clicking "Talk to a person" in the chat.
Source: Free vs. Starter vs. Explorer vs. Pro vs. Enterprise Plans
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Channeled
APP
·
·
When upgrading from the Starter 3000 credits plan to the Explorer 20,000 credits plan, you'll initially be charged the full $699 for the Explorer plan. However, you can receive a refund for your Starter plan payment, which typically reflects within 10 days. The credits corresponding to the cost of the Starter plan would be deducted from your account. If you need more details or have questions about the upgrade process, please request to speak with a human agent by clicking "Talk to a person" in the chat.
Source: Free vs. Starter vs. Explorer vs. Pro vs. Enterprise Plans
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.