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Issues Unlocking Clay Features After Payment
Hey team! I just paid for Clay, but none of the features are unlocking. I closed my browser, cleared my cache. Logged in and out. It still shows locked features, but my credit card was charged.
Hey team! I just paid for Clay, but none of the features are unlocking. I closed my browser, cleared my cache. Logged in and out. It still shows locked features, but my credit card was charged.
If you've recently been charged but features are still locked, this is likely due to a normal processing delay. After a payment, it typically takes 1-2 hours for credits to be reflected in your account due to our card provider's transaction processing time. For example, if you made your purchase at 12 PM, your credits might not appear until 1 PM.If you continue to experience issues after waiting 2 hours, please let us know. If you need further assistance, you can request human support by clicking on "Talk to a person". Source: Running Out of Credits
I'm delighted to hear that! Remember, I'm always here if you need further assistance with our app.
Hey, so the response was good. But somehow all my 2,000 credits are used up? I just signed up today
Let me help you understand your credit usage and check your remaining balance.You can view your remaining credits by going to Settings > Plans and Billing, where your credit balance will be listed under your plan.If you need more credits, you have two options: 1. Purchase a credit top-up for a one-time boost 2. Upgrade your plan if you expect ongoing higher usageKeep in mind that if you're on a monthly plan, unused credits will roll over and accumulate up to 2x your monthly credit limit.Would you like me to help you check your current credit balance or explore options for getting more credits? Sources: Do credits roll over? - FAQ | Clay.com Clay Credits Overview - Clay University Purchase Credits and View Amount of Credits Left for the Month
And I have 1 board that has 4 records on it? How did my 2,000 credits already get used?
Credits are used whenever you enrich data through various data providers, with each provider having a set cost per result.To prevent unexpected credit usage, here are some important tips: 1. Turn off auto-update at the top of your table by clicking the three-dot icon beside the table name 2. Test enrichments on a few rows before updating the entire tableIt's worth noting that while prospecting activities (like searching on LinkedIn, Google Maps, GitHub, etc.) are free, you'll only use credits for actual data enrichment.To check exactly how your credits were used, you can right-click on any column and select "Run Info" to see a summary of credits spent on that specific column. Source: How Clay Credits Work
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Hi Brian, thanks for reaching out! Taking a look at your account now
I'm seeing all 2,000 credits in your account now, does this look right to you? https://downloads.intercomcdn.com/i/o/w28k1kwz/1276694448/72d351be9e9a51e0d06c9fa9826a/CleanShot+2024-12-04+at+23_13_30%402x.png?expires=1733336100&signature=b25afd9a77daaf8b901df378fe19a578c33f180d098dcd8dddd8d045ed72d69d&req=dSIgEM93mYVbUfMW1HO4zStFIGPs9n4qHrvVnQ%2BilT8Wgq8V9Ynlx1wLzMJA%0AAQ6K%0A
Is lemlist and Hubspot enrichment integrations a higher plan than starter?
I see the 2k credits as well, but I can’t integrate clay with any of the tools I use with those credits
Hey Brian, that's correct Lemlist and Hubspot require higher tier plans. Lemlist can be accessed starting on an Explorer Plan and Hubspot requires a Pro Plan or above to access. I'm happy to enable these features for you temporarily if you'd like to try them out!
Tanvi R. thank you for explaining this! 🙏 I don’t have the budget to purchase these higher plans, the reason I upgraded is because I thought these integrations would be included in the starter plan. I should’ve looked a bit harder. I’d actually like to cancel, and get a refund if possible. Because I won’t be using clay for any other use cases other than integrating with Lemlist and Hubspot. But I’m not at the volume of usage to justify $300+ per month for these use cases.
I’ll just continue to do my manual workflows instead
Hi Brian, thanks for reaching out. The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider.