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03 Feedback & Requests

03 Feedback & Requests

Request for Earlier Renewal Time for Clay Credits

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I just checked when my credits renew and it's not until 8 p.m. CET. It would be awesome to get credits after 12 a.m. rather than having to wait another business day. Learning I have to wait till 8 p.m. CET for Clay Credits...

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Request for Earlier Renewal Time for Clay Credits | Clay

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Unfortunately, we can't adjust the timing of your credit renewal. However, we have two options that might help: 1. Credit top-ups: You can purchase additional credits directly from your billing modal without changing your plan or cycle. These cost 50% more than your plan's typical cost per credit. 2. Plan upgrade: If you upgrade to a higher tier, your billing cycle will reset immediately. You'll get the new credit allotment added to your current balance right away. Also, note that when your plan renews, there may be a 1-2 hour delay before credits appear in your account due to transaction processing times.
Sources: Request to Adjust Billing Cycle for Credit Recovery | Clay Credits | Documentation | Clay University
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.