Clay Issues: LookUp Row and OpenAI API Errors Reported

Hi, I’ve noticed several people have been having issues with Clay since yesterday. Has anyone been able to get it fixed? I’m running a LookUp Row with Google Sheets — it’s barely 320 rows — and it hasn’t worked for over an hour, it’s just spinning. Also, my OpenAI API connection is showing an error. Is anyone else seeing this too?

5 comments

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There could be a few reasons for these issues: 1. For the Lookup Row with Google Sheets: • Ensure you have the correct Google Spreadsheet URL and read access to it. • Check if you've specified the correct Sheet ID, Lookup Column, and Lookup Value. • Verify your Google Sheets account connection in Clay's Settings > Connections. 2. For the OpenAI API connection error: • This might be due to an invalid API key or connection issue. To troubleshoot further, could you please: 1. Double-check your Google Sheets settings and permissions. 2. For the OpenAI API error, copy and paste the exact error message you're seeing. If the issues persist, you may need to request human assistance by clicking on "Talk to a person" for more in-depth troubleshooting.
Sources: Google Sheets integration overview | Documentation | Clay University Google Sheets integration overview | Documentation | Clay University Lookup Row with Google Sheets
Shiley M.
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Stefano
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Hi Shiley, thank you for reaching out. Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Bo (.
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Hey, just closing the loop—everything should be working fine now. If you’re still seeing an error with OpenAI, feel free to send it over so we can take a look. As for Google Sheets, delays can happen due to their rate limits, but performance should be back to normal. Let us know if anything’s still off.
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