Clay Icon

Request to Roll Over Unused Credits into Next Month

ยท
ยท

Please let some credits roll over into the next month. I just ran a bunch of stuff in an attempt to finish out using around 4000 credits by our monthly renewal date of 10/11. The enrichments I ran on this particular table were to use almost all the credits we had left. So we'd start with a fresh batch the next day. Well, at some point, the run paused or lagged and instead of finishing on the the 11th in time to use the rest of our credits - it finished AFTER the renewal so now we're down over 2500 credits at the start of a new cycle.

  • Avatar of Bo (.
    Bo (.
    ยท
    ยท

    Hey Andrea, Sorry for that ๐Ÿ˜Š Iโ€™ve added the credits back to your account. Just make sure to keep an eye on it next time to avoid this happening again. Let me know if you need any more help!

  • Avatar of Andrea D.
    Andrea D.
    ยท
    ยท

    Thank you so much! Yep, yep - added more eyes to it to ensure it doesn't happen again. I appreciated your help!

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Hi Andrea D.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Thank you so much for sharing your feedback Andrea D.!