Upgrade from Starter to Explorer: Billing Questions Answered

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Hey guys, quick quesiton! I'm about to upgrade my plan from Starter to Explorer. I would like to know if I'll be charged the $349 now, and if the $149 I've already been charged will be deducted?

5 comments

Arturo O.
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Hey Nicolas, thanks for the message and great inquiry! We don’t prorate costs or credits for plan upgrades (except for one-off credit packages). Upgrading gives you the full set of credits for the new plan. For example, moving from Starter to Explorer provides all Explorer credits. Our team is reviewing this and may implement changes in future updates. If you’ve upgraded or are looking to, we can refund the lower plan so you can buy the higher plan, this will adjust the corresponding credits. Let us know if you'd like to proceed!
Nicolas F.
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Arturo O. I have upgraded to Explorer. Can we talk about refund of starter plan?
Arturo O.
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Appreciate the follow up, Nicolas! Happy to help–The refund has been submitted and should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider.
Channeled
APP
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Channeled
APP
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