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03 Feedback & Requests

Request for Discount or Refund on Accidental Credit Usage | Clay

03 Feedback & Requests

Request for Discount or Refund on Accidental Credit Usage

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Hey is there a way we can have a discount or a refund on the credit as one time courtesy? I spent 19k credits by accident on a wrong list😭

7 comments

· Sorted by Oldest

Bo (.
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Hey, Could you send us the link to the table where this happened? We’ll take a look for you.
Geri I.
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https://app.clay.com/workspaces/495156/workbooks/wb_f3EtbEgPq8ye/tables/t_59cEDgNmZZ32/views/gv_pYpRrtBWaKNc
Geri I.
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i didn't realize it would spend that much credit..i'm still learning to enrich in clay..
Smit V.
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Hi Geri, thank you for reaching out! I've added 20,000 credits back to your account. You should see them reflected in your workspace now. Please note that while we've made an exception in this case, our policy generally doesn't allow for multiple refunds of credits. We kindly ask that you be mindful of your credit usage going forward. Let me know if I can help you with anything else :)
Geri I.
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oh my gosh! this is awesome! totally appreciate it and will be very careful moving forward. Thank you
Smit V.
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Happy to help. I'll tentatively mark this closed for the moment, but keep in touch if you hit other roadblocks.
Channeled
APP
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