Issues with Surfe's Find People Feature: Exact Match Problems

Pierre P. · 2025-10-22 09:53:23.595722+00

surfe for find people is messing up. I’m looking for Exact matches based on job titles and it’s giving me irrelevant roles. ex) “VP sustainability”, exact match is ON, and it spits out “Accounting Specialist”

Issues with Surfe's Find People Feature: Exact Match Problems | Clay

10 comments

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Clay Support
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Hi there, thanks so much for sharing this! We’ll be passing your feedback along to our product team, and any additional context you can provide will help us prioritize with your needs in mind as we shape the roadmap.
Want to chat with someone on the team? Feel free to hit the button below!
Clay Support
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Pierre Patrouillard clicked 'Talk with the team!'
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Andrew Q.
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Hey Pierre! Thanks for reaching out! Hi there! Do you mind sending the link (url) to the table so we can take a look?
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Pierre P.
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Andrew Q. - test surfe on any table and you’ll see it’s not accurate. Have spoken to a few ppl on this
Pierre P.
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like go look for a Digital Marketing Specialist with an exact match and you’ll get a CFO using Surfe
Andrew Q.
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Pierre - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Andrew Q.
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Hey! Just heard back from our team and it looks like our Surfe integration doesn't have exact matches. Exact matches only applies to our own enrichments. You may see the 'Exact matches' toggle but it's specifically for Clay, not Surfe.
I'm unable to locate your table but if you're able to send me the link URL, I could show you if you need more clarity.
I apologize for the inconvenience, hope this helps!
Andrew Q.
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Hey! Thank you for your patience while I worked with our teams. Just to clarify — the filters you set right now only apply to our native 'Find People' enrichment and not to other providers. That’s actually the expected behavior, though we understand the name 'Find People at Companies' can make it seem like the filters would apply across everything.
Because of this, if you’re using multiple providers, you’ll need to manually map your filters and optional fields for each one in the Full Configuration section.
In the meantime, we recommend using the 'Find People' source instead of this enrichment. That option automatically applies your filters, so you won’t need to set them up multiple times.
Hope this helps!
Andrew Q.
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Good news! Happy to report that we heard back from the team and this issue should be fixed.
Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble.
Thank you for your patience as we worked on it.

Clay Support
APP
·
·
Hi there, thanks so much for sharing this! We’ll be passing your feedback along to our product team, and any additional context you can provide will help us prioritize with your needs in mind as we shape the roadmap.
Want to chat with someone on the team? Feel free to hit the button below!
Clay Support
APP
·
·
Pierre Patrouillard clicked 'Talk with the team!'
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Andrew Q.
·
·
Hey Pierre! Thanks for reaching out! Hi there! Do you mind sending the link (url) to the table so we can take a look?
Loading attachments
Pierre P.
·
·
Andrew Q. - test surfe on any table and you’ll see it’s not accurate. Have spoken to a few ppl on this
Pierre P.
·
·
like go look for a Digital Marketing Specialist with an exact match and you’ll get a CFO using Surfe
Andrew Q.
·
·
Pierre - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Andrew Q.
·
·
Hey! Just heard back from our team and it looks like our Surfe integration doesn't have exact matches. Exact matches only applies to our own enrichments. You may see the 'Exact matches' toggle but it's specifically for Clay, not Surfe.
I'm unable to locate your table but if you're able to send me the link URL, I could show you if you need more clarity.
I apologize for the inconvenience, hope this helps!
Andrew Q.
·
·
Hey! Thank you for your patience while I worked with our teams. Just to clarify — the filters you set right now only apply to our native 'Find People' enrichment and not to other providers. That’s actually the expected behavior, though we understand the name 'Find People at Companies' can make it seem like the filters would apply across everything.
Because of this, if you’re using multiple providers, you’ll need to manually map your filters and optional fields for each one in the Full Configuration section.
In the meantime, we recommend using the 'Find People' source instead of this enrichment. That option automatically applies your filters, so you won’t need to set them up multiple times.
Hope this helps!
Andrew Q.
·
·
Good news! Happy to report that we heard back from the team and this issue should be fixed.
Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble.
Thank you for your patience as we worked on it.