Issues with Email Waterfalls Not Producing Results

·Jul 08, 2025 11:07 AM·

Has anyone else been having difficulties with Email waterfalls in recent days not providing any results irrespective of provider? We have waterfalls of 8+ providers and none are bringing back results which means it most likely could be a Clay issue?

2 comments

· Sorted by Oldest

Bo (.
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Hey, sorry that’s happening. If you can send over the table URL, we’ll take a look to see if anything’s off. When waterfalls return no results across all providers, it’s usually due to issues with the input—like incorrect names or extra characters. Where did the data come from? Any more details you can share will help us troubleshoot faster. Let me know if you have more questions.
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.

Bo (.
·
·
Hey, sorry that’s happening. If you can send over the table URL, we’ll take a look to see if anything’s off. When waterfalls return no results across all providers, it’s usually due to issues with the input—like incorrect names or extra characters. Where did the data come from? Any more details you can share will help us troubleshoot faster. Let me know if you have more questions.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.