Can you guys fix copy and paste -- has been broken for 3+ months

Can you guys fix copy and paste -- has been broken for 3+ months | Clay

Clay Support
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Hi there, thanks so much for sharing this! We’ll be passing your feedback along to our product team, and any additional context you can provide will help us prioritize with your needs in mind as we shape the roadmap.
Want to chat with someone on the team? Feel free to hit the button below!
Clay Support
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Nicole G.
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Hi Mathew,
Thanks for reaching out to support. Could you provide more specifically the issue you are facing with copy paste, would be happy to flag this to our team to get fixed!
Mathew I.
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Like it flat out doesn't work
Mathew I.
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You copy 50 cells
Mathew I.
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and paste them
Mathew I.
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and it doesn't paste
Munnawar H.
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Hi Matthew,
Thank you for the update, in order to escalate effectively we'll require a little more context. I've been able to copy and paste cells over the past few months, is there specific data you've tried pasting or a specific method you've used that has not worked? Can you also provide me with a link to the table you're working on so I can dive in a little deeper?
Adam B.
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Mathew I. Munnawar H. Nicole G. i also just posted about this. it's just doesn't work a lot of the time. can't copy and paste over multiple rows/cells. if you do copy and paste one by one, every few pastes just won't work. it's a huge friction point, will probably need to start using google sheets just to copy and paste properly.
Adam B.
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i'm always using plain text columns, copying 1 word and pasting across 10+ cells. just does not work a lot of the time, and as of today, i can't paste over more than 1 cell
Hari K.
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Hey Mathew - do you mind taking a quick screen recording so we can see the behavior in action? For context, in trying to replicate on my end it is working as expected
Adam B.
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Hari K. i'm not Mathew but here you go. even copying and pasting individually is really slow and laggy, then pasting across more than one cell is impossible. it's been problematic for over a year (even across different companies i've worked at and laptops) but now it's unusable
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Mathew I.
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Same experience as above -- totally unusable
Hari K.
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Hey there! This is likely a browser issue that is caused by a lack of permissions. When we replicate across a few browsers we get a prompt to allow for copy pasting and then it works as expected. Have you tried a hard refresh?
Mac:
Chrome and/or Firefox = Press Cmd + Shift + R
Safari = Press Cmd + Option + R
PC:
Chrome, Firefox, Microsoft Edge = Press Ctrl + F5
Mathew I.
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Hari this has been going on for months. Obviously I've tried refershing.

29 comments