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Feedback & Requests

Do Waterfall Enrichments Use Credits Without Competitors Found? | Clay

Feedback & Requests

Do Waterfall Enrichments Use Credits Without Competitors Found?

·Dec 08, 2025 08:22 AM·

Quick question. I was running a waterfall enrichment and no competitor was found (maybe due to low TAM or the platform had more US based database). Are credits still supposed to be used in that case?

8 comments

· Sorted by Oldest

Clay Support
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Hi there, thanks so much for sharing this! We’ll be passing your feedback along to our product team, and any additional context you can provide will help us prioritize with your needs in mind as we shape the roadmap.
Want to chat with someone on the team? Feel free to hit the button below!
Clay Support
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Yukta Srivastava clicked 'Talk with the team!'
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Yukta S.
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Nah just a general question
Yukta S.
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Also, a product feedback. If the database is not for a specific country (especially when excluded), maybe do not show that platform?
Hunain F.
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Good question. Yes credits still get consumed even if no competitors are found. Clay charges for the lookup attempt itself not only when it returns data If the platform searches and comes back empty the credit is still counted.
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Michael A.
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Hi Yukta - thanks for reaching out!
For waterfall enrichments, it shouldn't consume any credits when no competitor is found. Waterfalls should only charge credits for the providers that found data, if not then credits will be refunded.
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Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!