Table Stuck Updating: Help Needed to Stop Unwanted Refreshes

Hi, Can somebody help me out with my table that refuses to stop updating after I pressed the stop updates button on the bottom right... I've already burned 30k+ credits in less than 10 min due to this... https://app.clay.com/workspaces/114577/tables/t_rU7B6ybHn6W5/views/gv_CUCU5hDQKnEb

5 comments

Dragan K.
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Can someone explain why the stop updates button doesn't actually stop updates? Had to wipe the whole dataset to get it to stop as the button failed to do anything. ~4-5 minutes of runtime and 35k credits evaporated...
Bruno R.
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Hi Dragan, thanks for reaching out. It seems like this may just be a front-end lag. If you're still experiencing the issue, could you please try performing a hard refresh? This should help stop all runs, though any that are already in progress might not be stoppable. Here are the instructions for a hard refresh: * Mac (Chrome/Firefox): Press Cmd + Shift + R * Mac (Safari): Press Cmd + Option + R * PC (Chrome/Firefox/Microsoft Edge): Press Ctrl + F5 Let me know if the issue persists after trying this! I suggest that you either turn off auto update for the individual columns you don't want to run, or turn it off for the entire table. Here's how you can set either up: Column specific - Go to edit your column, and navigate to run settings, here you can do this: https://downloads.intercomcdn.com/i/o/1137779497/e675647530189aca4d01a2d7/CleanShot+2024-08-07+at+10_23_15.gif?expires=1730736000&signature=4465bb4925b3a1592e6ae49d26949c27a83f355dc719e046d9f705b98a001214&req=dSEkEc55lIVWXvMW1HO4zYskgEUf2YB1bp%2BMw5UyFo3fqg%3D%3D%0A Table wide - select your table name in the top left of your screen, and select disable auto update. Here's how you can do this: https://downloads.intercomcdn.com/i/o/1137782355/ec817d03d6ccfaa53d270189/CleanShot+2024-08-07+at+10_25_03.gif?expires=1730736000&signature=8b26f58aae353bf2ac1e379d7eb241bdcd9328bf235023ff1ec7f4b20337e0f4&req=dSEkEc52n4JaXPMW1HO4zdbMnmz3eMSPkp6XUdDnZh0DYg%3D%3D%0A
Dragan K.
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Okay, the hard refresh seems to have solved what I was seeing. Not a fun sight to see as you can imagine.
Bruno R.
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I understand that, and I'll flag this to our product team as valuable feedback from you. Thank you Dragan. Hope we were able to solve this one time issue at least!
Channeled
APP
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