Account Login Issues: Unable to Access Tables and Workspaces

Jeremy Mel · 2025-03-08 16:34:17.643481+00

When I login to my account I am getting this page. What is going on? I can't see my tables and get work done. Someone please respond ASAP.

Account Login Issues: Unable to Access Tables and Workspaces | Clay

15 comments

· Sorted by Oldest

Jeremy Mel
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Please don't tell me my account somehow got deleted. I have been a Clay user for years and have hundreds of client tables.
Jeremy Mel
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I don't want to move forward with Choosing a workspace name because I am worried it will override my existing account and all tables. What is happening here?
Bo (Clay)
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jdmelmed - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more! You should be able to complete the onboarding process and it won't show the error anymore and you also won't loose the data.
Jeremy Mel
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Ok cool - gave me a mini panic attack that I would lose my account tables. Thanks!
Bo (Clay)
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Sorry for the scare. Let me know if everything is working well now! :)
Jeremy Mel
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It is working now. Thanks!
Channeled
APP
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Channeled
APP
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Thank you so much for sharing your feedback Jeremy Mel!
Indrek Liivlaid
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Pheew, got the same emotional rollercoaster.
Indrek Liivlaid
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Issue still remains for me
Indrek Liivlaid
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Jeremy got it fixed it seems, I am having the same issue atm.
Daniel Kupka (Clay)
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Can you post a new thread please and post your workspace URL? We'll look into this now, sorry about this!
1
Daniel Kupka (Clay)
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jdmelmed - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Anaum (Clay)
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Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Jeremy Mel
·
·
Please don't tell me my account somehow got deleted. I have been a Clay user for years and have hundreds of client tables.
Jeremy Mel
·
·
I don't want to move forward with Choosing a workspace name because I am worried it will override my existing account and all tables. What is happening here?
Bo (Clay)
·
·
jdmelmed - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more! You should be able to complete the onboarding process and it won't show the error anymore and you also won't loose the data.
Jeremy Mel
·
·
Ok cool - gave me a mini panic attack that I would lose my account tables. Thanks!
Bo (Clay)
·
·
Sorry for the scare. Let me know if everything is working well now! :)
Jeremy Mel
·
·
It is working now. Thanks!
Channeled
APP
·
·
Channeled
APP
·
·
Thank you so much for sharing your feedback Jeremy Mel!
Indrek Liivlaid
·
·
Pheew, got the same emotional rollercoaster.
Indrek Liivlaid
·
·
Issue still remains for me
Indrek Liivlaid
·
·
Jeremy got it fixed it seems, I am having the same issue atm.
Daniel Kupka (Clay)
·
·
Can you post a new thread please and post your workspace URL? We'll look into this now, sorry about this!
1
Daniel Kupka (Clay)
·
·
jdmelmed - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Anaum (Clay)
·
·
Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.