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Account Login Issues: Unable to Access Tables and Workspaces

Avatar of JeremyJeremy
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When I login to my account I am getting this page. What is going on? I can't see my tables and get work done. Someone please respond ASAP.

15 comments

  • Avatar of Jeremy
    Jeremy
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    Please don't tell me my account somehow got deleted. I have been a Clay user for years and have hundreds of client tables.

  • Avatar of Jeremy
    Jeremy
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    I don't want to move forward with Choosing a workspace name because I am worried it will override my existing account and all tables. What is happening here?

  • Avatar of Bo (.
    Bo (.
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    jdmelmed - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more! You should be able to complete the onboarding process and it won't show the error anymore and you also won't loose the data.

  • Avatar of Jeremy
    Jeremy
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    Ok cool - gave me a mini panic attack that I would lose my account tables. Thanks!

  • Avatar of Bo (.
    Bo (.
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    Sorry for the scare. Let me know if everything is working well now! :)

  • Avatar of Jeremy
    Jeremy
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    It is working now. Thanks!

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback ​Jeremy​!

  • Avatar of Indrek L.
    Indrek L.
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    Pheew, got the same emotional rollercoaster.

  • Avatar of Indrek L.
    Indrek L.
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    Issue still remains for me

  • Avatar of Indrek L.
    Indrek L.
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    Jeremy got it fixed it seems, I am having the same issue atm.

  • Avatar of Daniel K.
    Daniel K.
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    Can you post a new thread please and post your workspace URL? We'll look into this now, sorry about this!

    :thumbsup_all:1
  • Avatar of Daniel K.
    Daniel K.
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    jdmelmed - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!

  • Avatar of Anaum K.
    Anaum K.
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    Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.