Issues with Use AI Columns Across Multiple Tables

All of our Use AI columns broke across a dozen tables, we made no changes but now they're returning nonsense text and/or [Object][Object] its like the prompt is not being passed correctly in Clays backend, and JSON mode certainly not working and support chat is broken ;/

5 comments

Chris F.
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Actually every single Use AI Column in our entire account is broken, and spewing complete nonsense into live campaigns.. . Arturo O. any way you could take a look at this? This is like level 9 urgent
Channeled
APP
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We're sorry to hear you're experiencing issues with the Use AI columns in your Clay account. This sounds like a significant problem that needs immediate attention. Here are some steps you can take to troubleshoot and potentially resolve the issue: 1. Perform a hard refresh of your browser: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R 2. Check the JSON format in your AI columns: • Ensure proper syntax (correct use of commas, brackets, and quotes) • Validate JSON structure using an online JSON validator 3. If the issue persists, try running a small batch of rows: • Right-click the column • Select "Run Column" > "Choose Number of rows to run" • Specify a small number (e.g., 5-10) to test If these steps don't resolve the problem, we'll need more information to investigate further. Could you please copy and paste an example of the JSON or prompt you're using in one of the affected AI columns?
Sources: Run Options AI Formulas + Conditional Runs [Clay 101] - Clay University
Daniel K.
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Hey Chris, sorry for this. I checked a recent table here. The error says "Your account is not active, please check your billing details on our website." You can disable auto-update on the table and enable it again to run those errored cells. This table is from today which seemed to be running fine. Or are you referring to another table? Happy to dive deeper here on the error you're seeing. Again, sorry for the hassle.
Chris F.
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Daniel G. our openAI account is 100% active and working
Channeled
APP
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Issues with Use AI Columns Across Multiple Tables | Clay