Troubleshooting Webflow Webhook Issues Across Different Browsers | Clay

Troubleshooting Webflow Webhook Issues Across Different Browsers

I have a webhook connection set up in webflow to send data to my clay webhook on webflow form submission, but it seems like clay is only ever receiving data when the form is submitted on chrome on desktop. ios safari and desktop safari don't seem to work, and neither does ios chrome. any idea why?

6 comments

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It's unusual for a webhook to only work with specific browsers. Webhooks typically function independently of the browser used to submit the form. The issue you're experiencing might be related to how the Webflow form is set up or how it's sending data to the Clay webhook. To troubleshoot this, we should verify a few things: 1. Check if the webhook URL is correctly set up in your Webflow form settings. 2. Ensure that the payload being sent from Webflow is properly formatted and doesn't exceed our 100KB size limit. 3. Verify that the form submission is triggering the webhook event in Webflow across all browsers. Can you please copy and paste the JSON payload that Webflow is sending to the Clay webhook? This will help us identify any potential formatting issues or discrepancies between different browsers.
Sources: Webhook source guide | Documentation | Clay University Import Data to Clay Using Webhooks
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Erica C.
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https://app.clay.com/workspaces/295793/workbooks/wb_xUBuiWQ9d7FZ/tables/t_5Y5rTGeSXXaj/views/gv_SUShQMcnf7Se
LuisArturo
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Hey, thanks for reaching out! I replied in the other thread, so I’ll close this one. 😊 P.S. Next time, please try to keep your request in one message. Thanks!
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