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Understanding Lead Upload Issues in Instantly.ai Campaigns | Clay

Understanding Lead Upload Issues in Instantly.ai Campaigns

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Hi, I'm trying to understand why a lead wasn't added to my instantly.ai campaign -- the cell gives no reason as to why it wasn't uploaded, other than the skip count. Here's the table Thanks!

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5 comments

· Sorted by Oldest

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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Owen C.
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Hey Addison, thanks for reaching out! It looks like the issue is due to the 'Skip if Lead is in Workspace' setting being toggled 'On.' The fact that the lead failed to add and shows a Skipped Count of '1' suggests that this lead already exists somewhere in your workspace. In this case, "workspace" refers to any other campaign, not just ANON Leads - RB2B. To verify, check if this contact is indeed part of another campaign. To fix this, you can toggle 'Skip if Lead is in Workspace' to 'Off.' This will allow you to add the lead to this specific campaign, even if it exists in another campaign within Instantly. The only change is that the lead will now be included in this campaign as well. Let me know if you need further assistance! :) https://downloads.intercomcdn.com/i/o/w28k1kwz/1204882459/2f132859161d56c339f4e30cec7e/CleanShot+2024-10-04+at+18_21_21%402x.png?expires=1728082800&signature=3c01c019e2b1b3f064b7abac793eb2986ac8d9d98ab1a59c919efebf0da0de1c&req=dSInEsF2n4VaUPMW1HO4zUoGVokIwZYkr5Eezv%2FOHdtmFRmRpm0OraXJQ1uh%0Aou%2Bo%0A https://downloads.intercomcdn.com/i/o/w28k1kwz/1204882880/61d13153a780f6bafe92e9a7765a/CleanShot+2024-10-04+at+18_21_57%402x.png?expires=1728082800&signature=69e534d20450a28cbed818c1feebd01d334e74da792e2e4da952826724382911&req=dSInEsF2n4lXWfMW1HO4zQ3M54mq7wij7dev7%2BfLvBKEOb0uMprMke6KqeNs%0Axg1E%0A
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Addison F.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thank you so much for sharing your feedback Addison F.!