Urgent: Status Update Needed on Bug Fix and Potential Alternatives | Clay

Urgent: Status Update Needed on Bug Fix and Potential Alternatives

I haver talked about this earlier: https://www.loom.com/share/57c6b4ed04144ea9a5efa17cae279a52 is this bug soon getting fixed? I am sick and tired of it. I mightw want to change to bitscale. I can't work with this anymore!!! table: https://app.clay.com/workspaces/267014/workbooks/wb_wCp5ziMEd65h/tables/t_e4CXuk4pUwvN/views/gv_3hgkFC3XiGvc

14 comments

Channeled
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We understand your frustration with the issue you've reported. While we don't have specific information about the bug you mentioned, we're continuously working on improving our platform. In the meantime, let's try a quick troubleshooting step that might help resolve the issue you're experiencing. First, please perform a hard refresh of your browser: ** On Windows: Press Ctrl + Shift + R ** On Mac: Press Cmd + Shift + R This often helps resolve issues with actors not running or cells being stuck in a queued status. If this doesn't solve the problem, could you provide more details about the specific issue you're facing? This will help us better understand and address your concern.
Amir D.
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talk to a human
Channeled
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Hello Amir! Thanks for reaching out! Apologies for the issue that you are facing. I completely understand how frustrating this must be. I duplicated that column and tried changing the text and was able to successfully do it. Can you try changing the text in the 'Matrix_test' column and see if it works? Let me know and I can help you troubleshoot this further! :)
Channeled
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I can also see that you were able to change the text of your original column as well. Hope your problem has been solved. If not, always there to help and troubleshoot! Your experience as a customer is our number one priority!
Amir D.
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This has not been solved and this is something i experience daily
Amir D.
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whare it just deletes parts of my prompts here and there - still haven't figured out why. created a support ticket about this for like 20-30 days ago but nothing happened followed up 2-3 times but always got the response "we're still trying to solve it" I know this might now be an easy fix for you, but i really think you should get it fixed. It's destorying major parts of my work, and I'm not satisfied with it right now.
Channeled
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Hey Amir! Apologies for the inconvenience this is causing you. I checked out the bug that was linked to your last conversation and can see that it is kind of similar to what you are experiencing right now. W Were you not able to change the text and did it get cut again? If yes I can link this conversation to bump the bug up. Unfortunately it might take some time to resolve this but I will let the engineering team know of the frequency of the bug and they will work on it promptly! I can understand how frustrating this must be and really thank you for being super patient with us.
Channeled
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Hey Amir! Thanks for being so patient. Our engineers looked into it and have ruled out any issues as of now. Hope it is working on your end as expected. Do flag it to me again if it persist.
Channeled
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Channeled
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Amir D.
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have you soon fixed this?
Bo (.
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Hey, the team’s still working on it. Are you asking because it’s still happening on your side? If so, could you send over the table URL and roughly when it last occurred? That’ll help us check the backend and speed things up. Let me know if you have more questions.
Bo (.
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Hey, Our team resolved this issue - it's no longer happening and we can't replicate it anymore, so you should be all set. If you see it come up again, let us know right away and we'll jump on it. Let me know if you have more questions.
Channeled
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