Troubleshooting Empty Document After Data Upload in Slack

Norberto C. · 2024-09-14T16:26:16.850746+00:00

just uploaded a list, match the fields correctly, actually shows the correct number of rows for this data but still the document is empty, I refreshed a couple of times, still nothing, anyone has experienced this?

Channeled

APP

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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

Bo (.

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Hey Noberto, thanks for reaching out! 😊 Could you send us the table URL? The issue might be related to: 1. Filters being applied. 2. The data you parsed being empty or not fitting properly. Also, check if there’s data in other columns, or if some columns might be hidden. Happy to take a closer look for you! 😊

Norberto C.

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sure, here you go https://app.clay.com/workspaces/326954/tables/t_JqiBXkNjzc54/views/gv_Wxys5ENz2ons

Bo (.

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Hey Norberto! 😊 You can check it here. It looks like the data was mapped into new columns, and the table already had some pre-existing columns, which might have caused a bit of confusion. Let me know if you need further clarification! 😊 https://downloads.intercomcdn.com/i/o/1180122180/3e536efb9776e7afb3e00817/CleanShot+2024-09-14+at+_28zrDhBXZz.gif?expires=1726334100&signature=2577626aedc17c361d4d52bd7d4324b729090f3afde8b9af9b1e95036a8379af&req=dSEvFsh8n4BXWfMW1HO4zZOEYwbV8MkAWdUyQ1%2F17BO3dAAhxpF%2B06iGTisV%0AI5QJ%0A