Known Bugs with SFDC Integrations: Error - Unable to Validate

Is there any known bugs for SFDC integrations? All of mine are saying "Error - unable to validate." No issues with API from SF

10 comments

Channeled
APP
·
·
We don't have any specific information about known bugs causing the "Error - unable to validate" message for SFDC integrations. However, to troubleshoot this issue, we can start by checking your Salesforce integration setup. To ensure your Salesforce integration is correctly configured, please follow these steps: 1. Go to Settings by clicking on your profile picture in the top navigation bar. 2. Navigate to the Connections section. 3. Look for the Salesforce integration and verify its status. Could you please check if your Salesforce integration appears in the Connections section and let me know its current status?
Source: Salesforce [Clay 101] - Clay University
Maggie H.
·
·
Yes it exists and it says "Unable to validate"
Channeled
APP
·
·
The "Unable to validate" error for your Salesforce integration in Clay might be due to authentication or permission issues. To fix this: 1. Check your Salesforce permissions: • Ensure you have access to identity information • Can manage user data via APIs • Can perform requests anytime 2. Verify OAuth settings: • Make sure OAuth Settings are enabled in Salesforce 3. Try reconnecting: • Go to Settings > Connections • Remove the existing Salesforce connection • Add a new Salesforce connection If the issue persists, you may need to consult with your Salesforce administrator to ensure proper API access and permissions are set up for the integration.
Sources: Salesforce [Clay 101] - Clay University Salesforce Integration Guide Salesforce integration overview | Documentation | Clay University
Maggie H.
·
·
I have done all of that
Bruno R.
·
·
Hey there, sorry for this, it looks like we're having some trouble with our SFDC actions. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Maggie H.
·
·
Thank you, Bruno!
Maggie H.
·
·
(also my pups name is Bruno, the one in my profile picture 😉 )
Bruno R.
·
·
Love that! Thanks for your patience Maggie - we’ve addressed the issue here and SFDC connections should be back up and running. Can you confirm that the issue has been resolved on your end?
Maggie H.
·
·
Thanks, Bruno! Everything is back up and running now!
🙏1
Channeled
APP
·
·

Known Bugs with SFDC Integrations: Error - Unable to Validate | Clay