our credits just disappeared after an hour of renewal.

It's normal for credits to take some time to appear after renewal. Due to how our card provider processes transactions, there can be a delay of 1-2 hours before new credits are reflected in your account. For example, if your plan renewed at 12 PM, the credits might not show up until 1 PM. This delay occurs with each renewal. If you're still not seeing your credits after 2 hours, please let us know, and we'll look into it further. If you need credits urgently, remember that we offer credit top-ups. These allow you to purchase additional credits on top of your existing plan, though they cost 50% more than the typical cost per credit of your current plan.

Source: Running Out of Credits

Hi Wes, thank you for reaching out. I saw bruno answered another ticket, was he able to resolve your query? Let me know

Hey there Wes thanks for reaching out, did you still need any help here?