Try these troubleshooting steps:
1. Hard refresh your browser:
• Mac: Chrome/Firefox (Cmd + Shift + R), Safari (Cmd + Option + R)
• PC: Chrome/Firefox/Edge (Ctrl + F5)
2. Check your login method: If you're not receiving a "forgot password" email, you likely signed up using Google Authentication. Try logging in via Google instead.
3. Account lock: Your account may be temporarily locked due to security measures. This can happen as part of our spam prevention system.
If these steps don't resolve the issue, request human assistance by clicking "Talk to a person" for further help with your specific account situation.