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Issue with $60 Credits for 3-Month Subscription Payment
Hi, I’m having trouble with seeing my $60 credits, which I’ve received in an email from a clay representative. I would like to pay for 3 months with the credits.
To check your credits:1. Go to Settings > Plans and Billing 2. Your remaining credits will be displayed under your planIf you've recently received the credits, please note that it may take 1-2 hours for them to appear in your account due to transaction processing.If you still don't see the credits after 2 hours, please ask for a human agent to help investigate this specific case, as they'll need to verify the email and credit allocation you mentioned. Sources: Running Out of Credits Purchase Credits and View Amount of Credits Left for the Month
I’d like to talk to a human. I’ve received the credits a long time ago and I still do not see them
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bo (.··Hey, thanks for reaching out - In which account could it be? I'm only seeing that your account was created on the 18th of Dec and that you've been on the free plan since then with no invoices. Is this possible that was under another email? https://downloads.intercomcdn.com/i/o/w28k1kwz/1316886902/d0cc340ae059f0bb301a8a7e8988/CleanShot+2024-12-31+at+_45uJ5EgtdX%402x.png?expires=1735650900&signature=69302d10ced71828a75bf2e5068e06f0b8b6144a2d65288fa0db60a76862d5bf&req=dSMmEMF2m4hfW%2FMW1HO4zYQtyAmmc5WXhrq0s8Y85fdtjdy%2BFSj9DE3mi6ga%0Aj8Np%0A
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Hi Tien-Lan S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: